The focus was on cost reduction and supplier governance particularly within the supply chain. Victoria Beckham’s travel programme was getting out of control, and multiple suppliers used it within their supply chain. There was no travel policy or booking tool to help manage costs. Within the supply chain, multiple couriers were being used, diluting discounts and performance.

There was no warehousing strategy to allow for growth. We also reviewed the IT costs ensuring SaaS contracts were optimised and renegotiated. As there was no procurement function and the CFO required quick action to control costs, BridgePro’s PaaS service was contracted and key KPIs agreed to measure success from the outset. The discovery phase was minimal as the importance was on realising savings as quickly as possible.